INTRODUCTION
The overall course objective of this module is to prepare participants of NATC private education institution to recognise the role that one plays in the service value chain, by utilising organisational service operations resources and communicate effectively in the team, so as to escalate and follow up with action on the service performance issues that affect the organisation’s service standards for improvement a service excellence
PROGAMME DURATION
Training : 14 Hours, Assessment : 2 Hours, Total: 16 Hours
MODE OF DELIVERY
SYNCHRONOUS E - LEARNING: 16 Guided Learning Hours (GLH) consist of lectures, interactive activities, role plays, group discussions, and self assessments/tests, either conducted in-house or on-site (corporate trainings)
ASSESSMENT MODES AND SCHEDULE
Role Play& Oral Questions (Day 3)
ENTRY REQUIREMENTS
Be able to speak, listen, read and write English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 4
AWARD CRITERIA
Students must successfully pass all assessments to achieve competency in the course. Learners who are certified competent will be given a Statement of Attainment (SoA) by the Workforce Development Agency (WDA)
COURSE OUTLINE & PROGRAMME STRUCTURE
Full course outline is available upon request.
ATTENDANCE CRITERIA
Student must achieve atleast 75% in attendance
AVERAGE TEACHER TO STUDENT RATIO 1 : 20
PROGRAMME INTAKE
MONTHLY – Please consult any Student Support Services representative for more information
COURSE FEES (Singapore Dollars)**
S$ 420.00 (Full Course Fee Without GST)
Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.
MODES OF PAYMENT
Skillsfuture Credits, PSEA Funds, UTAP NTUC Member Claim, Cheque or Bank Transfer (FAST MODE)
