INTRODUCTION
At the end of this module "Service Excellence" participants will be equipped with knowledge and application skills to develop a service framework to manage and address service challenges, and partners to deliver service excellence.
PROGAMME DURATION
24 hours – Assessment hours: 4.00 Training hours: 17.00 E-Learning Hours: 3.00
MODE OF DELIVERY
Face-to-Face: 17.00 Guided Learning Hours (GLH) consisting of lectures, interactive activities, role plays, e-learning activities, group discussions and assessments/tests.
ASSESSMENT MODES
Written Assessments and Case Studies.
ENTRY REQUIREMENTS
- Basic requirement is at least 1 GCE ‘O’ Level Pass
COURSE OUTLINE & PROGRAMME STRUCTURE
Full course outline is available upon request.
ATTENDANCE CRITERIA
Student must achieve at least 75% in attendance
AVERAGE TEACHER TO STUDENT RATIO
1 : 20
PROGRAMME INTAKE
MONTHLY – Please consult any Student Support Services representative for more information
COURSE FEES (Singapore Dollars)**
S$ 1080.00 (Full Course Fee Without GST)
Note: All Singaporeans aged 25 and above can use their $500 Skillsfuture Credit from the government to pay for a wide range of approved skills-related courses. Visit the Skillsfuture website (http://www.skillsfuture.sg/credit/) to choose from the courses available on the Skillsfuture Credit Course directory.
MODES OF PAYMENT
Skillsfuture Credits, PSEA Funds, UTAP NTUC Member Claim, Cheque or Bank Transfer
